You can reach us at (877) 343-2557 (Mon–Fri, 10am–6pm ET) or email firstname.lastname@example.org to initiate a return. We know you'll love your new bow ties. If, however, you are not completely satisfied with your purchase, simply return the unworn bow ties to us in their original condition and packaging within 30 days of purchase and we will issue a full refund or exchange (customer is responsible for return postage). Shipping charges are not refundable. We cannot accept returns of merchandise that has been worn or opened.